Returns and Exchanges
Returns & Exchanges
Return & Exchange Policy
We’ll get back to you within 24-48 hours with additional information and next steps.
Items maybe returned for refund or replacement, provided you contact us within 45 Days of Shipment and items are in sellable condition.
Custom & Made to Order Products are NOT returnable - We make these specifically for you per your requirements.
Returns and exchanges are treated as two separate transactions. A new order will need to be placed for the replacement items.
Shipping charges for returns are the responsibility of the customer.
Returns are subject to a 15% restocking fee. This fee may be waived if replacements are ordered.
A Return Authorization Number must be attained before a return will be accepted.
Vent Covers Unlimited cannot accept a return for or refund the following:
Items that have been altered or mishandled
Items that are custom / made-to-order or painted after time of sale
Items that have been installed or show signs of installation (markings, scratches, etc.). If an installed item is defective, please contact Customer Service for assistance returning.