- Shipping & Return Policy
Shipping & Return Policy
Domestic Shipping is Free (No Minimums)
Shipping to Canada:
$30 handling fee and $5 per item. Additional charges may occur upon delivery.*
If you would like to have a product shipped to Alaska, Hawaii, or outside of the United States please email as at email@example.com. You can also email us if you would like to have your shipment expedited. We will do our best to accommodate your needs.
*Canadian orders may be subject to additional taxes/tariffs upon arrival. The customer is responsible for any additional fees.
- Most metal register standard sizes ship within 1-2 business days
- Most Wood Products are shipped within 2 - 3 business days
- Premium and Exotic Woods are shipped within 1 week to 10 days
- Please allow 2 weeks lead time for the laser cut wood vent covers
- Resin products may take 2 - 5 weeks for manufacturing and delivery
- Please see individual shipping times on each product page for information relating to each specific product.
- Orders maybe shipped in multiple shipment for faster delivery
- When your order is "awaiting shipment" it is in the process of manufacturing or it will ship in 2-5 business days. The manufacturing process can take anywhere from 2-6 weeks. This is dependent on the type of product you order. Each product has specific shipping times on the product page. If you order requires manufacturing you will receive an email from us within 5-7 days of purchase that will give you an approximate ship date.
In the unlikely event that you need to return your order email us at firstname.lastname@example.org. You will receive a return authorization number from us that is required to return your order. Please do not attempt to return an item without a return authorization number. We offer a 30-day return policy from the date you receive your order. Your return is subject to a 15% restocking fee.
- Custom metal and custom wood products are non-returnable
- Laser cut wood grilles are non-returnable
- The Steel Design Series registers and returns are custom items and not returnable.
- All Overstock/Clearance items are sold as is and are non-returnable